Effective Date: December 2, 2024 

Last Updated: December 2, 2024

Cool Bear SMS/MMS Program Terms & Conditions 

Program description 

When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include responses to a quote, estimate, or service inquiry, real-time texts to ask and answer questions about our services and pricing, appointment scheduling and confirmations, feedback requests, project updates, and/or follow up. 

Program frequency 

Message frequency varies by campaign type. 

Opt out 

You can opt out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again. 

Help 

If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at https://coolbear.com/contact/.

Interruption 

Carriers, such as AT&T, are not liable for delayed or undelivered messages. 

Costs 

Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider. 

Privacy 

If you have any questions regarding privacy, please read our Privacy Policy. 

Contact Us 

If you have any questions about our Privacy Policy, Terms and Conditions, or our use of your Personal Information, please contact us: 

By mail: 120 Southridge Drive, Delray Beach, FL 33444

By phone: 1-833-507-8077 

By email: [email protected]

By webform: Privacy Request Form